Competent services to families depend upon CHARMS, a complete Clinical History and Referral Management System.  This manual provides a complete set of protocols for obtaining referrals, gathering pertinent demographic and archival information, interviewing family members, and obtaining the family's consent and commitment to service. It includes a guide for staff and supervisors to plan, execute and conclude clinical activities at each session that align with the family's service goals.  The format is digital and will be sent to the email you provide.