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The Period Service Review: A Total Quality Assurance System for Human Services & Education is a practical system and instrument for promoting quality in the delivery of services in human service & educational settings.  It describes the development of performance standards, monitoring practices, and the distince role of feedback and training.  Essential tool for the performance manager.  Spiral bound; good condition, some notes.

LaVigna et al (2003) - The Periodic Service Review

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