Never has there been a more relevant text for anyone aspiring to manage or consult to any enterprise and the personnel within it.  Gilbert provides the most useful and relevant framework for managers and consultants to identify the elements in a system whose improvement is apt to render the best outcomes and financial benefits for the system overall.  If you don't have this book, you're not the consultant you aspire to be.
Hardbound with some study notes; good condition but without the paper jacket show in image..