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Gabor (1990) - The Man Who Discovered Quality--W.E.Deming
Thomas Gilbert's Human Competence: Engineering Worthy Performance, 1978
LaVigna et al (2003) - The Periodic Service Review
Reid & Parsons (2002) - Working with Staff to Overcome Challenging Behavior
CVFT Part 4: Quality Assurance
Reid, Parsons & Green (2012) - The Supervisor's Guidebook
Contextually Valid Family Training (4 Manual Set)
